Two top New York State education officials are telling the vendor handling computerized testing for students to make sure they get to the bottom of the recent problems.
Board of Regents Chancellor Betty Rosa and State Education Commissioner MaryEllen Elia say that the problem affecting some students taking online English exams this week was “an unacceptable failure.”
They say that while more than 135,000 testing sessions were completed through Thursday, the difficulties that schools faced in administering the computer-delivered exams are "inexcusable."
Rosa and Elia have directed the vendor providing the exams, Questar, to maintain contact with state education department staff over the weekend to provide regular updates.
The two officials also say that Questar has been directed to provide an analysis of what went wrong and to make sure the issue will not happen during the math tests that will be taken in May.