Changes For The Frontier White Pages Directory

Mar 10, 2014

Frontier telephone directories are in the process of being distributed now, but if you still use those hard copies of the  phone book, you may notice a fairly significant change this year.

The change is that the Frontier White Pages may seem quite a bit thinner than usual. That has been a trend in recent years, partly due to the fact that a number of phone customers have moved away from landlines to cell phone use only, but there’s another factor at play with the latest books. They don’t include the residential listings of Time Warner phone customers.

The Vice President and General Manager for Frontier in the Rochester area, Phil Yawman, tells WXXI News that Time Warner did not provide his company with the listings this year.

A spokesperson for Time Warner, Joli Plucknette-Farmen tells us that, "in 2012 we began notifying publishers that we would be charging a fee for our residential directory listings that has been deemed acceptable by the FCC for all carriers."

She says Time Warner provided Frontier with the listings for free last year, but notified them that they would start charging as of this year, and Frontier opted not to purchase the listings.

Yawman says that Frontier has always provided the listings as a public service, and notes there is already a cost involved in printing and distributing the residential directories.

He says despite the fact that a lot of people now get all their phone directory information on line, there is still a segment of the population that also likes to have the hard copy.

Frontier sends out the Yellow Pages to all its customers, but you have to contact the company if you want a hard copy of the white pages.