Jerremy Lorch was flying to Vancouver to present a paper at a conference. When he was turned away from his flight, he called his wife to come pick him up.
"When I got to the airport, and he got to the car, he explained that, there was no problem with the planes, they just wouldn't let me on the plane. And I went through a mix of emotions, first, my heart just broke for him."
Lorch is a wheelchair user, and his lawyer says when he told the staff he would need assistance boarding the plane, they did not know how to accommodate him.