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NYS Education Dept. officials provide update on this week's exam problems

Apr 12, 2018

The NYS Education Department provided an update on Thursday about the computer problems that caused issues for some students taking ELA tests in grades 3 through 8 on Wednesday.

Several hundred students in West Irondequoit, at the Junior H.S. were among those affected statewide; it was limited to some of the students who took the English exams online, and did not affect those taking the traditional paper tests.

State Ed. officials say the vendor who provided the online tests, Questar, reported that more than 51,600 students completed computer-based assessments on Thursday. They say state education staffers worked to address any concerns called into a support center hotline.

Officials say Wednesday’s problems were related to a security feature in the system which inadvertently activated and caused a temporary delay in services. The state says Questar took immediate action and the issue was resolved, and state education officials are requiring the vendor develop a plan to ensure a similar problem doesn’t happen again.

The state says it will provide as much flexibility as possible for schools administering the exams.